Shipping Policy

Thank you for visiting and shopping at Morlivly. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING

We currently do not ship to East Malaysia and outside of the Malaysia.

We only ship in Peninsular Malaysia.

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 working days.

Please note that the above shipping times are just estimated quotes by the courier companies. Hence, we cannot be liable or held responsible for any delays after dispatch. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Express shipping is temporarily unavailable.

SHIPPING RATE & DELIVERY ESTIMATE

Shipping charges for your order will be calculated and displayed at checkout. Shipping charges may apply subject to revision from time to time.

Shipment method

Estimated delivery time

Shipment cost

GDex / DHL

2-3 working days

RM8

*Free delivery if checkout price is more than RM50.

*Delivery delays can occasionally occur.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

If you intend to change your address after confirming your payment, please contact morlivly@gmail.com as soon as possible. Once your item is shipped, you will not be able to change the shipping address. No cancellation will be accepted upon purchased.

CUSTOMS, DUTIES AND TAXES

Morlivly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

You must check for any lack of conformity in the product(s) at the time of delivery and, if any anomalies are found (e.g., opened package, damaged package, etc.), you have the right not to sign and receive. Please contact our customer service center immediately by phone (017-3928803) or email (morlivly@gmail.com).

If you have received products that do not correspond to the one(s) you have ordered, or if your delivery is incomplete, please contact us as soon as possible to rectify the issue.

All shipments must be made to a physical address. Orders to PO Boxes will not be accepted. If you have provided an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to Morlivly and we will not refund your money for the purchase. You may collect at Morlivly or request for your purchased product(s) to be re-delivered, additional delivery charges will apply.